Just as we offer individually designed network communications solutions, we offer a list of
options that allows you to manage and protect your technology investment with a plan that best
suits your organization.
T & M
This is the “pay as you go” option. T & M is an important part of our business,
so we devote our top quality staff to service your needs. If your business is not ready to sign up
for our helpdesk, this is your answer for troubleshooting your network communications issues. We
have a 3 day standard service response commitment to ensure your needs are met when you need them met.
HELPDESK
Call us whenever you need us. We’ll provide free remote labor for service, moves, adds, and
changes. If you need us onsite, we’ll give you discounted regional labor rates. In an emergency,
we’ll be there the same day you call. We’ll also perform a semi-annual on-site system
integrity check including inventory, cleaning, and technical sanity evaluation.
HARDWARE ASSURANCE
If your hardware needs servicing, we’ll buy the parts and you’ll receive a discounted rate
for labor. If you contact us about an emergency, we guarantee we’ll be there the same day you
call. Repair or replacement of out-of-warranty equipment is on us, and you only have to pay the labor.
Additionally, you’ll receive a 5% discount on anything you buy from us. This plan also includes
a semi-annual onsite system integrity check including inventory, cleaning, and technical sanity evaluation.
FULL MAINTENANCE
With a full maintenance program, any repair or replacement is on us. You will also receive deep
purchasing discounts and the highest priority response when you need us onsite. This plan includes
free remote diagnostic and move/add/change work service calls. We also provide free LEC support, free
training, and a semi-annual system integrity check including inventory, cleaning, technical sanity
evaluation, and LEC review. This plan also includes, at no extra charge, a free initial on-site system
check and D-Mark phone bill reconciliation.
